“Create a binary support decision tree: ask whether the user can sign in; if no, reset the password and then either sign in works or contact support; if yes, ask whether there is an error message, then check service status; a known incident leads to waiting for resolution, otherwise try another browser.”
Lee las decisiones que hay detrás.
Start with the sign-in outcome.
Keep each decision to a yes or no path.
End unresolved cases with support contact.
Use this pattern for a small troubleshooting tree with two-way choices.
Preguntas habituales
What is a binary decision tree?
It is a tree where each decision branches into two outcomes.
What belongs at a leaf?
A final action, classification or outcome belongs at a leaf.
How do I choose the first question?
Choose the question that most clearly separates the main paths.