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business architecture · healthcare · strategy

Healthcare provider capability map

This capability map focuses on care delivery for a healthcare provider. It separates clinical care management from care coordination, then identifies treatment planning and care transitions as more specific abilities. It is deliberately not a department chart: one team may support several capabilities, and a capability can span several teams. Use this kind of map when setting transformation scope, evaluating systems or deciding where governance is needed. The labels should remain valid even if reporting lines, vendors or programmes change. Add patient access and provider operations only if they are material to the question being answered. Review the map with clinical and operational stakeholders so that the names reflect the service model rather than internal ownership.

Type Organisation chartStandard Reingold-Tilford tidy treeEngine schematex-orgchartUpdated 9/24/2026
Healthcare Provider Capability Map
Drawing preview
The request

“A healthcare provider capability map with Care Delivery as the level-one capability. Under it show Clinical Care Management with Treatment Planning, and Care Coordination with Care Transitions.”

Then tryAdd medication management under Clinical CareAdd referral management under Care Coordination
What is in this drawing

Read the decisions behind it.

01Care domain

Focus the map on care delivery.

02Clinical branch

Separate management from treatment planning.

03Coordination branch

Include care transitions.

Use this to frame care-delivery transformation independently of department structure.

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FAQ

Common questions

Why separate patient access from care delivery?

They are related but distinct abilities, with different measures, workflows and systems.

Can capabilities cross departments?

Yes. A capability map intentionally separates business abilities from organizational ownership.

Who uses a healthcare capability map?

Strategy, operations, clinical leadership, enterprise architecture and transformation teams use them.