Incident priority triage flowchart

An incident triage flowchart gives an operations team a shared way to make the first priority decision. This example begins with safety, because an immediate safety risk needs a different response from an ordinary service problem. It then separates a critical service outage from incidents with a workaround. Each route ends by recording the incident and the next action, so the decision is visible to the person taking over. The labels are deliberately generic: teams should replace Priority 1, Priority 2, and Priority 3 with their own definitions, escalation contacts, and service-level commitments. The same structure can support IT operations, facilities, or customer support incident handling.