Service design canvas

This service design canvas connects a student-facing room booking experience to the work that supports it. Students need to reserve a room and trust that it will be available when they arrive. The frontstage section lists the interactions they see, from search to confirmation and check-in. The backstage section makes the less visible calendar, access control and staff response work explicit. The measures include both completion and no-show rates, plus student confidence in availability. A team can use the canvas to identify where a service promise fails: an interface may be clear while the calendar is inaccurate, or a room may be booked but inaccessible. The canvas supports a practical conversation across service owners.