상황
A new student attempts to access a handout in the LMS but cannot log in until IT support resets their password; the flowchart maps the subsequent login and download journey.
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01
Proceed with contact to IT support when login fails
02
Follow course navigation path after successful authentication
03
Save the handout locally after clicking download
Reusable for any eLearning LMS handout or resource download process that includes a credential reset step before course content access.