“Draw a clinic visit value stream map with an appointment schedule of 20 visits per day feeding patient arrival, check-in with a three-minute cycle time, 18 minutes in the waiting room, exam-room availability feeding rooming and triage with a seven-minute cycle time, 12 minutes waiting for the provider, provider schedule feeding a 15-minute consultation, checkout and follow-up with a four-minute cycle time, and patient departure.”
看懂背後的決策。
Begin and end with the patient journey.
Label time spent receiving each service.
Make both waiting periods explicit.
Include checkout because it completes the visit.
Use this for an outpatient clinic that wants to distinguish patient waiting from clinical service time.
常見問題
Can value stream mapping be used in healthcare?
Yes. It is useful for showing patient flow, service time, waits, and handoffs.
What is value-added time in a clinic visit?
It is usually the time spent delivering care or a necessary service, rather than waiting.
Why show patient departure?
It marks the end of the service experience and keeps the full visit in scope.