“A balanced scorecard for hospital quality with financial goals for readmission cost and improvement budget, patient goals for discharge understanding and experience, process goals for medication reconciliation and safety reviews, and learning goals for discharge teaching and safety huddles.”
看懂背後的決策。
Track patient experience with safety and cost.
Measure the work that supports desired outcomes.
Include training and routines that make improvement durable.
Use this for internal quality planning with appropriate clinical governance.
常見問題
Can a balanced scorecard support quality improvement?
Yes. It links patient outcomes with the processes and capabilities that influence them.
Are patient measures enough?
No. Process and staff measures help explain and improve patient results.
How should measures be governed?
Use agreed definitions, data sources, and clinical oversight for every measure.