CUSTOMER-RESEARCH
Customer Survey Pie Chart
This pie chart summarizes how customers rated a home-delivery service after receiving an order. Very satisfied and satisfied responses make up most of the recorded ratings, while neutral and dissatisfied answers retain their own visible shares. It offers a quick communication view for a service review. To understand why customers chose a rating, pair the chart with written comments or a separate breakdown by route, product or delivery window.
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CASE ANALYSIS
Scenario
A delivery service summarizes responses to a post-delivery satisfaction survey.
Key decisions
- Positive share: Satisfied ratings dominate the responses.
- Watch group: Neutral ratings may indicate an improvement opportunity.
- Escalation input: Negative ratings are visible for follow-up analysis.
When to reuse this
Use when survey response choices form one complete response set.
FAQ
Frequently asked questions
Can a pie chart show survey results?
Yes, when each respondent selects one response from a short list of choices.
Should nonresponses be included?
Include them if you want the chart to represent everyone contacted rather than only completed responses.
What does the chart not show?
It does not explain the reasons behind a rating; comments and follow-up analysis provide that context.
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pie-customer-survey-responses