Support Ticket Category Donut Chart
This chart shows how a week's support workload is distributed across ticket categories. Billing and login requests together represent more than half of the 486 tickets received, giving the support and product teams a starting point for investigation. A donut chart helps communicate the mix quickly, but it does not show urgency, resolution time, or repeat contacts. Examine those measures before setting priorities. Keep the category taxonomy stable and make sure agents classify tickets consistently. If one category becomes too broad, split it only when the new labels will lead to different operational actions. Review the underlying definitions and totals before using this view to make an operational decision.
Open it in the AI editor with a prompt pre-filled — keep what works, change what doesn't.
Scenario
Support queue review
Key decisions
- Prioritize fixes: Billing is the largest category.
- Improve self-service: Review the Login and Setup help paths.
- Triage bugs: Track bug reports separately from how-to requests.
When to reuse this
Use for a stable ticket taxonomy within one support period.
Frequently asked questions
What period does this chart cover?
Does the largest category always deserve first priority?
Why include Other?
Tweak it with chat, export PNG/SVG, or fork it for your own use case.