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Customer support · Operations

Support Ticket Category Donut Chart

This chart shows how a week's support workload is distributed across ticket categories. Billing and login requests together represent more than half of the 486 tickets received, giving the support and product teams a starting point for investigation. A donut chart helps communicate the mix quickly, but it does not show urgency, resolution time, or repeat contacts. Examine those measures before setting priorities. Keep the category taxonomy stable and make sure agents classify tickets consistently. If one category becomes too broad, split it only when the new labels will lead to different operational actions. Review the underlying definitions and totals before using this view to make an operational decision.

Type echarts-pieEngine echarts-pieUpdated 9/24/2026
Week 24 Support Tickets
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The request

“Create a donut chart for 486 Week 24 support tickets: Billing 156, Login 121, Setup 94, Bug report 68, and Other 47.”

Then trySplit Billing into invoice and payment-method tickets.Change the subtitle to Week 25.
What is in this drawing

Read the decisions behind it.

01Prioritize fixes

Billing is the largest category.

02Improve self-service

Review the Login and Setup help paths.

03Triage bugs

Track bug reports separately from how-to requests.

Use for a stable ticket taxonomy within one support period.

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FAQ

Common questions

What period does this chart cover?

One weekly support queue, Week 24.

Does the largest category always deserve first priority?

Not necessarily; severity, affected customers, and resolution effort also matter.

Why include Other?

It preserves the total while highlighting requests that do not yet fit the main taxonomy.