The request
“Draw a BPMN customer return process with customer service, warehouse, and finance lanes; check order details, inspect the item, reject unacceptable returns, and issue a refund for accepted returns.”
Then tryAdd an exchange option.Add a manager review for high-value returns.
What is in this drawing
Read the decisions behind it.
01Intake
Verify the order before inspection.
02Inspection
Decide whether the item meets the return policy.
03Outcome
Send accepted returns to refund processing.
Use this layout when customer service, warehouse staff, and finance each own part of a return.
More like this
Other examples in this family.
FAQ
Common questions
What is a return swimlane diagram?
It is a process diagram that groups return tasks by the team responsible for each one.
Where should the acceptance decision go?
Place it after item inspection, where the process can branch to a refund or rejection outcome.
Can this include exchanges?
Yes. Add a branch from the decision to an exchange or replacement task.