The scenario
A customer calls into a company's sales line; the call taker must answer, qualify the lead, handle objections if not immediate, and transfer to a sales representative.
What is in this drawing
Read the decisions behind it.
01
Is the caller a qualified lead?
02
Was the objection resolved?
Use for training call center staff on inbound sales call protocols, designing IVR systems, or mapping customer journey touchpoints.
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