シナリオ
A customer calls into a company's sales line; the call taker must answer, qualify the lead, handle objections if not immediate, and transfer to a sales representative.
この図に含まれるもの
図の背後にある意思決定を読み解く。
01
Is the caller a qualified lead?
02
Was the objection resolved?
Use for training call center staff on inbound sales call protocols, designing IVR systems, or mapping customer journey touchpoints.