The scenario
A bank customer inserts an ATM card, enters a PIN, and selects either a balance inquiry or a cash/check deposit. The flow validates the PIN with limited retries, offers a receipt option, and returns the card.
What is in this drawing
Read the decisions behind it.
01
Should the ATM retry after an invalid PIN?
02
Which transaction should the customer select?
03
Should a receipt be printed?
Use this flowchart when designing or documenting ATM self-service workflows that combine authentication, transaction handling, and receipt printing.
More like this