The scenario
A cross-functional team needs to diagnose recurring operational data and billing discrepancies before selecting corrective actions.
What is in this drawing
Read the decisions behind it.
01
Choose a MECE branching structure
02
Separate data, system, process, and control root causes
03
Drill from symptom categories to likely failure points
Use when structuring a root-cause analysis for data-to-billing mismatch investigations and prioritizing fix candidates.
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