The scenario
Nabih platform's payment and refund management use case diagram showing customer interactions with payment gateway, support agents, and finance team.
What is in this drawing
Read the decisions behind it.
01
Modeled refund process with separate approval and execution steps
02
Modeled dispute handling as an extension of the refund request
03
Included external payment gateway as a system actor
When designing a financial platform's transaction handling module that involves multiple roles and external systems.
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