O cenário
Nabih platform's payment and refund management use case diagram showing customer interactions with payment gateway, support agents, and finance team.
O que há neste desenho
Entenda as decisões por trás dele.
01
Modeled refund process with separate approval and execution steps
02
Modeled dispute handling as an extension of the refund request
03
Included external payment gateway as a system actor
When designing a financial platform's transaction handling module that involves multiple roles and external systems.