シナリオ
A retail chain wants to improve store operations and employee satisfaction. Use this empathy map to understand the daily experience of a store manager.
この図に含まれるもの
図の背後にある意思決定を読み解く。
01Choosing relevant focus areas
Think & Feel, See, Hear, Say & Do, Pains, Gains.
When conducting user research or service design for retail management roles.