Subscription Plan Satisfaction Mosaic Plot

This mosaic-style chart compares how customer satisfaction is distributed across Northstar CRM subscription plans. Each plan is shown as a full bar, and each segment is the share of survey respondents who were satisfied, neutral, or dissatisfied. The Scale plan has the largest satisfied share, while the Starter plan has the largest dissatisfied share. That pattern is useful for a product team, but it is not a diagnosis on its own. Review response counts, customer tenure, and open-ended feedback before deciding whether onboarding, product limits, or support are contributing. Keep the rating scale and survey period consistent across plans so the segments remain comparable.

유형 막대 그래프엔진 echarts-bar업데이트됨 2026. 9. 24.

요청 내용

“Create a mosaic plot for Northstar CRM showing satisfied, neutral, and dissatisfied survey responses by Starter, Growth, and Scale plan: Starter 62%, 25%, 13%; Growth 71%, 19%, 10%; Scale 78%, 15%, 7%.”

그렇다면Add the response count for each plan to the title.Change the chart to horizontal stacked bars.

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01Compare plan mix

Check whether satisfaction rises with plan level.

02Investigate detractors

Review the 13% dissatisfied Starter segment.

03Prioritize interviews

Sample customers from the neutral segments.

Use this for a shared survey question measured across a small number of customer groups.

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자주 묻는 질문

What does this mosaic plot compare?

It compares the distribution of satisfaction ratings within each subscription plan.

Why do the bars total 100%?

Percentages make the response mix comparable even if plans received different numbers of responses.

What should the team investigate first?

Start with the largest dissatisfied or neutral segments, then read associated feedback and account context.