ChatDiagram
BUSINESS

Subscription Plan Satisfaction Mosaic Plot

This mosaic-style chart compares how customer satisfaction is distributed across Northstar CRM subscription plans. Each plan is shown as a full bar, and each segment is the share of survey respondents who were satisfied, neutral, or dissatisfied. The Scale plan has the largest satisfied share, while the Starter plan has the largest dissatisfied share. That pattern is useful for a product team, but it is not a diagnosis on its own. Review response counts, customer tenure, and open-ended feedback before deciding whether onboarding, product limits, or support are contributing. Keep the rating scale and survey period consistent across plans so the segments remain comparable.

UPDATED 2026-09-25
TYPEBar
EXAMPLESubscription Plan Satisfaction Mosaic Plot
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CASE ANALYSIS

Scenario

Subscription plan satisfaction review

Key decisions

  • Compare plan mix: Check whether satisfaction rises with plan level.
  • Investigate detractors: Review the 13% dissatisfied Starter segment.
  • Prioritize interviews: Sample customers from the neutral segments.

When to reuse this

Use this for a shared survey question measured across a small number of customer groups.

FAQ

Frequently asked questions

What does this mosaic plot compare?01
It compares the distribution of satisfaction ratings within each subscription plan.
Why do the bars total 100%?02
Percentages make the response mix comparable even if plans received different numbers of responses.
What should the team investigate first?03
Start with the largest dissatisfied or neutral segments, then read associated feedback and account context.
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