요청 내용
“Create an automated alert-handling and escalation flowchart: receive an alert, classify and assess it, resolve low-severity alerts, escalate higher-severity alerts to the appropriate responder, track investigation and remediation, and close the alert after verification.”
그렇다면Add an on-call acknowledgment timer after escalation.Change the closure step to require a post-incident review.
이 도면에 담긴 내용
그 이면의 의사결정을 읽어 보세요.
01
Auto-resolve or escalate?
02
Critical or non-critical?
03
Assign to appropriate team?
When designing an IT support ticket system with automated alert triage and escalation paths.