A solicitação
“Create an enterprise business capability map with customers and partners, sales, customer service and finance capabilities, CRM and ERP applications, and master data.”
Depois, tenteAdd a marketing capability connected to the CRM application.Add a supplier management capability connected to ERP.
O que há neste desenho
Entenda as decisões por trás dele.
01Customer scope
Start with customers and partners as external actors.
02Capability view
Separate sales, service and finance work.
03Application support
Map CRM and ERP to those capabilities.
04Shared information
Join application records through master data.
Use it for a concise business-to-application enterprise architecture view.
Perguntas frequentes
Dúvidas comuns
What is a business capability map?
It organizes what an enterprise needs to be able to do, independent of its current teams or systems.
Why map capabilities to applications?
The mapping shows which systems support important business abilities and where dependencies exist.
What is master data in this view?
It is shared core information, such as customers or products, used consistently across applications.