Enterprise Business Capability Map
This enterprise business capability map connects external customers and partners to sales, customer-service and finance capabilities. CRM supports sales and service, while ERP supports finance. Both applications use master data as a shared information point. It is a useful early enterprise architecture view because it connects business responsibilities to application support without becoming an organizational chart or a detailed process model.
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Scenario
Connecting business capabilities to the applications and information that support them.
Key decisions
- Customer scope: Start with customers and partners as external actors.
- Capability view: Separate sales, service and finance work.
- Application support: Map CRM and ERP to those capabilities.
- Shared information: Join application records through master data.
When to reuse this
Use it for a concise business-to-application enterprise architecture view.
Frequently asked questions
What is a business capability map?
Why map capabilities to applications?
What is master data in this view?
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