CYBERSECURITY
Phishing Incident Triage and Escalation Workflow
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CASE ANALYSIS
Scenario
A user reports a suspected phishing email to the SOC. The workflow guides analysts through triage, impact assessment, and containment steps.
Key decisions
- Is the email actually a phishing attempt?
- What is the impact: credential theft or malware delivery?
When to reuse this
Use this flowchart when standardizing the phishing incident response process for a SOC team.
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flowchart-phishing-incident-triage-and-escalation-workflow