السيناريو
The hotel search process via website/phone without a dedicated app, showcasing interaction between customer and hotel staff/systems.
ما الذي يتضمنه هذا الرسم
اقرأ القرارات الكامنة وراءه.
01
Use message flow between customer and hotel
02
Separate frontstage and backstage activities in different lanes
When modeling service processes with clear customer-provider interaction and internal support steps.