התרחיש
The hotel search process via website/phone without a dedicated app, showcasing interaction between customer and hotel staff/systems.
מה מופיע בתרשים הזה
פענחו את ההחלטות שמאחוריו.
01
Use message flow between customer and hotel
02
Separate frontstage and backstage activities in different lanes
When modeling service processes with clear customer-provider interaction and internal support steps.