DDP cross-border ecommerce order process
This DDP cross-border ecommerce order process flowchart maps the operational path from an international checkout to delivered order confirmation. It is designed for merchants that quote duties and taxes at checkout and arrange import clearance before final delivery. The process makes the shift from ecommerce order management to export and customs work visible.
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Scenario
A cross-border retailer maps a delivered-duty-paid order so checkout, export fulfillment, and carrier customs handoffs are visible in one process.
Key decisions
- DDP calculation: Duties and taxes are calculated before payment so the customer sees the delivered cost.
- Export stock gate: An unavailable item triggers authorization voiding instead of proceeding to paperwork.
- Customs documentation: Commercial invoice and HS codes are created before the carrier accepts the parcel.
- Customs exception: A declined clearance becomes a broker-led document review rather than being confused with normal delivery.
When to reuse this
Use this for a DDP retail program where the merchant or carrier clears import charges. Add destination-specific restricted goods, tax, and broker procedures as needed.
Frequently asked questions
What does DDP mean in this flow?
Why are HS codes shown?
What happens when customs does not clear the parcel?
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