El escenario
An ER nurse using empathy mapping to understand both the patient's experience and their own emotional landscape during high-stress shifts.
Qué hay en este dibujo
Lee las decisiones que hay detrás.
01
Choosing the balanced radial layout to evenly distribute empathy sections
02
Selecting relevant categories like Think & Feel, See, Hear, Say & Do, Pains, and Gains to structure the map
When designing empathy-building workshops, healthcare communication training, or analyzing emergency department workflows.