The scenario
Analyzing why call center agents have high absenteeism, no-show rates, and turnover using a fishbone diagram to identify contributing factors across six categories.
What is in this drawing
Read the decisions behind it.
01
Structured six-category fishbone to separate people, process, environment, technology, management, and policy factors.
Use when investigating absenteeism and turnover in call centers or similar service operations; adapt category labels and causes to specific team data.
More like this
Other examples in this family.
Loading drawing…
Retail Store Employee Absenteeism Fishbone Diagram: Weekend and Holiday AbsencesRoot Cause AnalysisOpen →Loading drawing…
Hospital Employee Absenteeism Fishbone: Nursing Staff Sick Leave Root Causesfishbone diagramOpen →Loading drawing…
Employee Absenteeism Fishbone Diagram: Monday/Friday Call-Outsfishbone diagramOpen →