HR ANALYTICS
Call Center Employee Absenteeism Fishbone Diagram
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CASE ANALYSIS
Scenario
Analyzing why call center agents have high absenteeism, no-show rates, and turnover using a fishbone diagram to identify contributing factors across six categories.
Key decisions
- Structured six-category fishbone to separate people, process, environment, technology, management, and policy factors.
When to reuse this
Use when investigating absenteeism and turnover in call centers or similar service operations; adapt category labels and causes to specific team data.
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