The scenario
A corporate team schedules lunch through a food delivery app, tracking the customer journey from app open through order confirmation, preparation, delivery, and handling of any post-delivery issues.
What is in this drawing
Read the decisions behind it.
01
Order received in good condition?
Reusable for mapping any food delivery or e-commerce order fulfillment process, especially when post-delivery issue escalation and resolution steps are needed.
More like this