シナリオ
A corporate team schedules lunch through a food delivery app, tracking the customer journey from app open through order confirmation, preparation, delivery, and handling of any post-delivery issues.
この図に含まれるもの
図の背後にある意思決定を読み解く。
01
Order received in good condition?
Reusable for mapping any food delivery or e-commerce order fulfillment process, especially when post-delivery issue escalation and resolution steps are needed.