“Create a project discovery canvas for mobile checkout. Include a Problem section with shoppers abandoning after delivery details and a goal to reduce avoidable friction. In People and evidence, include mobile shoppers, support agents, session recordings and support contacts. In Assumptions, include slow address entry on small screens and delivery fees appearing too late. In Next steps, include interviewing recent abandoners and testing earlier fee disclosure.”
看懂背後的決策。
Describe the observed behavior before proposing a solution.
Keep research findings distinct from team assumptions.
Assign the smallest next action that can reduce uncertainty.
Use at the start of a product initiative when the team needs a shared problem frame.
常見問題
What is a discovery canvas for?
It helps a team align on a problem, evidence, assumptions and the next learning activity.
Why separate evidence from assumptions?
The separation prevents guesses from gaining the authority of research findings.
When should the canvas be updated?
Update it after research, experiments or decisions that change the team understanding.