BUSINESS ARCHITECTURE

Retail capability map

This retail capability map focuses on commerce. It groups assortment management and pricing management below the retail enterprise, then separates range planning from promotion management. Unlike an organization chart, the boxes describe what the business does rather than who reports to whom. That makes the map useful for strategy, operating-model conversations and portfolio planning. A team can use it to identify gaps, duplication or systems that support the same capability. Keep labels concise and stable as business roles and projects change around them. Extend the map with supply chain and customer domains only when they are needed for the decision at hand.

UPDATED 2026-09-24
EXAMPLERetail capability map
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CASE ANALYSIS

Scenario

Retail strategy planning

Key decisions

  • Level zero: Start with the enterprise scope.
  • Commerce domain: Group assortment and pricing work.
  • Level three: Separate range planning from promotion management.

When to reuse this

Use this to discuss retail commerce investments without assigning reporting lines.

FAQ

Frequently asked questions

What does a capability map show?01
It shows the abilities a business needs, arranged from broad domains to more specific capabilities.
Is this an organization chart?02
No. It describes business abilities rather than people, departments or reporting lines.
How detailed should a capability map be?03
Start with two or three levels and add detail only where it supports a decision.
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