Retail capability map
This retail capability map focuses on commerce. It groups assortment management and pricing management below the retail enterprise, then separates range planning from promotion management. Unlike an organization chart, the boxes describe what the business does rather than who reports to whom. That makes the map useful for strategy, operating-model conversations and portfolio planning. A team can use it to identify gaps, duplication or systems that support the same capability. Keep labels concise and stable as business roles and projects change around them. Extend the map with supply chain and customer domains only when they are needed for the decision at hand.
Open it in the AI editor with a prompt pre-filled — keep what works, change what doesn't.
Scenario
Retail strategy planning
Key decisions
- Level zero: Start with the enterprise scope.
- Commerce domain: Group assortment and pricing work.
- Level three: Separate range planning from promotion management.
When to reuse this
Use this to discuss retail commerce investments without assigning reporting lines.
Frequently asked questions
What does a capability map show?
Is this an organization chart?
How detailed should a capability map be?
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