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Flowchart · Ecommerce · Order Process

Click and collect order with 3DS

This click-and-collect ecommerce order process flowchart follows an order from the customer checkout through the store handover. It highlights the controls that make pickup fulfillment different from home delivery: store-level stock reservation, a possible 3-D Secure authentication challenge, packing at the selected location, and verification of the person collecting the order.

Typ FlussdiagrammStandard Sugiyama layered DAG + orthogonal routingEngine schematex-flowchartAktualisiert 22.9.2026
Click and collect order with 3DS
Drawing preview
Die Anfrage

“Create a top-down click-and-collect ecommerce order process: customer places a pickup order, check store inventory, reserve stock, request card authorization, and determine whether 3-D Secure is required. A failed challenge releases the reservation and ends the order; otherwise authorize payment, pick and pack at the store, notify the customer, verify a pickup ID or QR code, hand over the order, capture payment, issue a receipt, and complete collection. Route unavailable stock to an order-not-placed outcome and unverified pickup to a hold.”

Dann probieren SieAdd a pickup-expiry reminder after the ready message.Change ID verification to allow an authorized third-party collector.
Was diese Zeichnung zeigt

Die dahinterstehenden Entscheidungen verstehen.

01Store inventory

Stock is reserved only after the chosen store confirms availability.

023-D Secure branch

The cardholder challenge is represented separately from authorization because it may not be required for every payment.

03Failed challenge

A failure releases the physical reservation so the store does not hold unsellable stock.

04Pickup verification

An ID or QR code gate prevents handover before the collector can be verified.

Use this for pay-at-collection or delayed-capture pickup programs. Adapt the authorization, 3-D Secure, and verification controls to your payment provider and local policy.

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FAQ

Häufige Fragen

Why reserve stock before payment authorization?

The selected store must confirm that it can fulfill the pickup order before the order proceeds.

What happens if 3-D Secure fails?

The diagram releases the store reservation and ends with the order not placed.

When is payment captured?

Payment is captured after the store hands the verified order to the customer.