Click and collect order with 3DS
This click-and-collect ecommerce order process flowchart follows an order from the customer checkout through the store handover. It highlights the controls that make pickup fulfillment different from home delivery: store-level stock reservation, a possible 3-D Secure authentication challenge, packing at the selected location, and verification of the person collecting the order.
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Scenario
An ecommerce operations team documents a store-pickup order that needs stock reservation, cardholder authentication, and identity verification at handover.
Key decisions
- Store inventory: Stock is reserved only after the chosen store confirms availability.
- 3-D Secure branch: The cardholder challenge is represented separately from authorization because it may not be required for every payment.
- Failed challenge: A failure releases the physical reservation so the store does not hold unsellable stock.
- Pickup verification: An ID or QR code gate prevents handover before the collector can be verified.
When to reuse this
Use this for pay-at-collection or delayed-capture pickup programs. Adapt the authorization, 3-D Secure, and verification controls to your payment provider and local policy.
Frequently asked questions
Why reserve stock before payment authorization?
What happens if 3-D Secure fails?
When is payment captured?
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