El escenario
A company receives calls outside business hours and uses an IVR to classify and route calls based on urgency, with emergency calls immediately connected to on-call staff.
Qué hay en este dibujo
Lee las decisiones que hay detrás.
01
Call type classification (emergency, urgent, general, other)
02
Routing destination selection
Use when designing or analyzing after-hours support processes for customer service, IT helpdesks, or facilities management.