情境
A company receives calls outside business hours and uses an IVR to classify and route calls based on urgency, with emergency calls immediately connected to on-call staff.
這張圖裡有什麼
看懂背後的決策。
01
Call type classification (emergency, urgent, general, other)
02
Routing destination selection
Use when designing or analyzing after-hours support processes for customer service, IT helpdesks, or facilities management.