Lo scenario
A company receives calls outside business hours and uses an IVR to classify and route calls based on urgency, with emergency calls immediately connected to on-call staff.
Cosa contiene questo disegno
Leggi le decisioni che ne stanno alla base.
01
Call type classification (emergency, urgent, general, other)
02
Routing destination selection
Use when designing or analyzing after-hours support processes for customer service, IT helpdesks, or facilities management.