El escenario
A customer service call is received and routed to the appropriate department based on IVR selection. The agent attempts to resolve the issue; if not, the call is escalated to a supervisor.
Qué hay en este dibujo
Lee las decisiones que hay detrás.
01
IVR department selection
02
Issue resolution by agent
This flowchart is applicable to call centers using an automated attendant for routing and a defined escalation procedure.