シナリオ
A customer service call is received and routed to the appropriate department based on IVR selection. The agent attempts to resolve the issue; if not, the call is escalated to a supervisor.
この図に含まれるもの
図の背後にある意思決定を読み解く。
01
IVR department selection
02
Issue resolution by agent
This flowchart is applicable to call centers using an automated attendant for routing and a defined escalation procedure.