情境
A customer service call is received and routed to the appropriate department based on IVR selection. The agent attempts to resolve the issue; if not, the call is escalated to a supervisor.
這張圖裡有什麼
看懂背後的決策。
01
IVR department selection
02
Issue resolution by agent
This flowchart is applicable to call centers using an automated attendant for routing and a defined escalation procedure.