The scenario
A full-service restaurant wants to model its dine-in service process to identify bottlenecks and improve customer experience.
What is in this drawing
Read the decisions behind it.
01
Mapping customer actions as a blackbox pool
02
Separating frontstage, kitchen, and billing into lanes
03
Using message flows for customer-system interactions
Use for any service blueprint where customer actions and internal processes need clear separation, especially in hospitality.
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