情境
A full-service restaurant wants to model its dine-in service process to identify bottlenecks and improve customer experience.
這張圖裡有什麼
看懂背後的決策。
01
Mapping customer actions as a blackbox pool
02
Separating frontstage, kitchen, and billing into lanes
03
Using message flows for customer-system interactions
Use for any service blueprint where customer actions and internal processes need clear separation, especially in hospitality.