The scenario
A carer contacts a support line during a stressful episode; the service must triage for immediate crisis, activate crisis plans with emergency respite, or assess ongoing respite needs for planned breaks.
What is in this drawing
Read the decisions behind it.
01Triage
crisis vs. non-crisis situation
02Crisis path
activate crisis plan, arrange emergency respite, and provide follow-up
03Non-crisis path
assess respite needs, refer for planned respite, and schedule a break
Use when designing or communicating carer support workflows that integrate crisis helplines with respite referral processes, ensuring clear separation of emergency and planned support pathways.
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