상황
A carer contacts a support line during a stressful episode; the service must triage for immediate crisis, activate crisis plans with emergency respite, or assess ongoing respite needs for planned breaks.
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01Triage
crisis vs. non-crisis situation
02Crisis path
activate crisis plan, arrange emergency respite, and provide follow-up
03Non-crisis path
assess respite needs, refer for planned respite, and schedule a break
Use when designing or communicating carer support workflows that integrate crisis helplines with respite referral processes, ensuring clear separation of emergency and planned support pathways.