O cenário
A carer contacts a support line during a stressful episode; the service must triage for immediate crisis, activate crisis plans with emergency respite, or assess ongoing respite needs for planned breaks.
O que há neste desenho
Entenda as decisões por trás dele.
01Triage
crisis vs. non-crisis situation
02Crisis path
activate crisis plan, arrange emergency respite, and provide follow-up
03Non-crisis path
assess respite needs, refer for planned respite, and schedule a break
Use when designing or communicating carer support workflows that integrate crisis helplines with respite referral processes, ensuring clear separation of emergency and planned support pathways.