The scenario
A customer complaint enters the quality system and is triaged for severity, then either closed as routine or escalated into a formal corrective and preventive action (CAPA) investigation with effectiveness verification.
What is in this drawing
Read the decisions behind it.
01
Severity / regulatory impact triage
02
Whether a CAPA investigation is required
03
Whether the implemented CAPA actions are effective
Use this flow for ISO 9001 or GMP complaint handling and CAPA workflows, including medical device, pharmaceutical, and manufacturing quality systems.
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