The scenario
A public agency receives a citizen complaint and must process it through logging, investigation, substantiation, potential formal action, appeal, and final closure.
What is in this drawing
Read the decisions behind it.
01
Is the complaint substantiated?
02
Is a formal sanction required?
03
Does the complainant appeal within deadline?
Use for any administrative complaint-handling process in government, municipal services, or regulated organizations where formal review and appeal steps apply.
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