情境
A public agency receives a citizen complaint and must process it through logging, investigation, substantiation, potential formal action, appeal, and final closure.
這張圖裡有什麼
看懂背後的決策。
01
Is the complaint substantiated?
02
Is a formal sanction required?
03
Does the complainant appeal within deadline?
Use for any administrative complaint-handling process in government, municipal services, or regulated organizations where formal review and appeal steps apply.